A support inbox that resolves itself.
Every incoming ticket gets a draft reply, a suggested category, and a recommended next action — grounded in your decision trees and SOPs. Your team approves, edits, and ships.
AI-drafted replies
Drafts appear within seconds of a new ticket, sourced from your knowledge base — never hallucinated.
Auto-summary
Long threads collapsed into the key facts so agents take action in seconds.
Smart categorization
Tickets land in the right pipeline stage and get the right tags automatically.
Assignment & ownership
Round-robin or rule-based assignment with clear handoffs between agents and managers.
Mentions & note threads
Loop in a teammate with @mention and they get notified instantly. Internal notes never leak to the customer.
Attachments & history
Files, prior tickets, and customer profile right alongside the conversation.
Cut handle time without cutting quality.
Triaage's support inbox keeps a human in the loop on every reply — so you ship faster without losing the brand voice or compliance posture.
- AI-drafted replies on every ticket
- Auto-summary of long threads
- Smart routing and assignment
- @mentions with notifications
- Internal note threads
- Public submission portals