An AI employee trained on your business.
Triaage reads your SOPs, decision trees, SLAs, and Knowledge Vault — then uses them to resolve tickets, qualify leads, update your CRM, and execute front-office workflows exactly the way your team would.
No credit card · 14-day free trial · Human-in-the-loop controls
Incoming Ticket
"Guest is threatening a chargeback."
Jordan Reyes
Reservation #44219
Ask Aria
What should we do?
Follow SOP 4.2: acknowledge within 5 minutes, pause payout review, request documentation, and escalate if the guest disputes the charge.
Ask about edge cases, policies, or next steps — every answer is grounded in your company playbook and cites the source.
Not a chatbot. A front-office operator.
Generic AI answers questions. Triaage executes your operating system — SOPs, SLAs, approvals, escalations, and CRM updates — across every customer-facing workflow.
Understands the playbook
Triaage reads your SOPs, decision trees, templates, and internal policies so every answer follows your actual process.
Takes the next action
Draft replies, assign tasks, escalate urgent issues, tag records, update statuses, and move workflows forward automatically.
Leaves an audit trail
Every suggestion, source, action, and approval is logged so teams can review exactly what happened and why.
One agent. Multiple workflows.
Whether it's a critical support ticket or a new sales opportunity, Triaage applies the right playbook, takes action, and keeps your systems updated.
Support Workflow
Inbound Ticket
"DB is down — can't process orders."
Sarah Chen
Gold Tier · SLA 2h
- Auto acknowledge
- Escalate on-call
- Create incident
- Start SLA timer
Actions Completed
- Customer notified
- Ticket acknowledged
- Engineering paged
- Incident created
- CRM updated
Sales Workflow
Inbound Lead
"Looking for pricing on 100+ seats for our team."
Maya Patel
CEO · TechCorp
ICP Match: 94%
- Enterprise Account
- 100+ Seats
Action Completed
- Personalized email sent
- Demo link delivered
- Deal moved to Qualified
- Follow-up sequence started
- Owner notified
Your front office starts moving on its own.
Average workflow execution
SOP confidence score
Always-on customer response
Manual triage required
Product demonstration metrics — actual results vary by workflow and configuration.
Built for teams that can't afford hallucinations.
Policy-grounded
Replies and actions are derived from your SOPs, decision trees, and Knowledge Vault — not generic internet answers.
Cited answers
Every recommendation includes the exact source, policy, or SOP section it came from.
Human-in-the-loop
Choose whether Triaage drafts for approval, executes automatically, or escalates to a manager.
CRM-aware
Triaage updates tickets, contacts, deals, tags, owners, and statuses across your connected systems.
Multilingual
Respond in the customer's language while still following your internal English-language SOPs.
Full audit log
Every input, source, prompt, decision, approval, and action is logged for compliance and review.
Train it once. Improve it forever.
Your SOPs, templates, macros, FAQs, decision trees, and past resolutions become the operating system for your AI agent.
Inputs
- SOPs
- Decision Trees
- Knowledge Vault
- CRM Data
Triaage AI Agent
Grounded · Cited · Auditable
Outputs
- Replies
- Tasks
- Escalations
- CRM Updates
- Upload SOPs, policies, and internal docs
- Convert SOPs into decision trees
- Identify gaps as agents work
- Improve the Knowledge Vault over time
Use Triaage across the entire front office.
Support
Resolve tickets, enforce SLAs, escalate incidents, and draft customer replies.
Sales
Qualify leads, send follow-ups, assign owners, and move deals through the pipeline.
Operations
Trigger tasks, route approvals, update statuses, and keep teams aligned.
Customer Success
Detect risk, summarize accounts, recommend next steps, and automate follow-up.
Stop managing. Start shipping.
Deploy an AI employee that runs your front office.
Start with your real SOPs and customer workflows. Triaage can begin drafting, routing, escalating, and updating your systems in minutes.
No credit card · 14-day free trial · Cancel anytime